TERMS AND CONDITIONS

 LIMITATIONS OF LIABILITY

1. Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

2. Intellectual property rights

Unless otherwise stated, we  own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

3. Licence to use website

You may view, download for caching purposes only, and print pages or other content from the website, provided that:

(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;
(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

4. Limitations of liability

The information on this website is provided free-of-charge, and by using it you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we not commit to ensuring that the website remains available or that the material on this website is 100% accurate.

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

 

5 Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

6 Entire agreement

These terms and conditions, together with our privacy policy constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

7 Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England

8 . Leak Detection.

a. We need to ‘see’ the maximum area of floor possible; these areas need to be as uncluttered as possible.
b. We only undertake destructive or intrusive inspection under instruction.
c. Method of detection is at the discretion of our engineer and not all equipment is applicable for every inspection.
d. We will try to work around limited access, heavily cluttered areas, refusal of methods or refusal/lack of access may result in our engineer being unable to conclude his work & our full fee will be due.
e. In multiple occupancy property (shared accommodation or flats) we may need access to adjacent properties. Where access is not possible, or leak is beyond the client’s property, this is a chargeable visit.

f. Leak detection is also considered successful where we find no leak is present from pipework in the property. (e.g. after incorrect or mistaken water authority notification or issue is damp)

g. We cannot guarantee we will find a leak as this is a non invasion leak detection service and we are not physically see the leak .

We accept no liability for:
a. Damage during normal activities, to detect, access and/or repair a leak.
b. Damage caused by undetected leaks.
c. Failure of a repair or connection to existing pipework.
d. Blockage/failure from leak detection, access or repair.

e. There are limits to what technology can provide and while Essex Restoration  make ever efforts to ensure the accuracy of our reports, information is presented ‘as is’ with no warranty as to accuracy and is intended for guidance only.

F. All reports are for guidance only and essex restoration and not responsible how this is interpreted or acted upon.

 

CUSTOMER SERVICES

Essex Restoration are totally committed to the continued delivery of service excellence.  Should the service you receive not meet our usual high standards, or your expectations, we would always welcome your comments and suggestions for improvement. We will deal with all complaints promptly, politely, fairly and in accordance with appropriate regulatory procedures.

How do I make a complaint?

Should you find that you are dissatisfied with our service and wish to raise an issue or complaint, please contact your local operator as per the details attached.  If you do not receive satisfactory resolution, please refer the issue to:

Essex restoration  

 

Tel: 01245 205753

E-mail: info@essexrestoration.co.uk

We will be happy to respond to you by post, telephone, or email. Please ensure that you provide whichever contact details you prefer us to use.  If you wish us to discuss your complaint, or any aspect of your claim, with another person and/or any other organisation on your behalf, we can do this, but will require your written authority to do so.

What will happen next if you refer your complaint to Essex Restoration:

  • We will acknowledge your complaint within 24 hours and if we are not able to resolve it within 5 working days we will advise you why and what we are doing to progress the matter.